Gas smell or a carbon monoxide alarm
Get out of the house, then call from outside. Leave lights and switches exactly as they are on the way out, and do not go back in to look.
The phone line
The call button and the number in the header ring the same line. Its first question is your ZIP code, which sends you to a heating technician who covers your address; then the conversation turns to the furnace.
Caldwell is the center of the area, with Nampa, Middleton and Parma around it. Unsure whether your street is included? Ask on the call.
Details that help
- The sequence you see: "it lights, runs ten seconds, shuts off and tries again" says more than a guess at a part.
- Fuel and venting: gas or electric, and whether the exhaust leaves through a metal flue or two plastic pipes.
- The status light: many furnaces flash a code through a small window in the panel, so count the blinks.
- Your town: the permit office changes with it.
Four no-cost checks are listed in the before you call guide.
A cold night ahead
Keep the pipes from freezing: open the cabinets under sinks on outside walls, leave a thin trickle running from a tap, and hold the house above freezing by whatever safe means you have.
What the call leaves behind
Each connected call is logged with the number it came from, the time and its length. The privacy policy names who keeps that log and why.
No heat? Tell us what the furnace is doing.
Gas, electric and high-efficiency furnaces across Caldwell, Nampa, Middleton and Parma. Start with the symptom and your ZIP code.
You'll be asked for your ZIP code first, so your call reaches a technician who covers your area.